Refund Policy
The 60-Day Guarantee
We stand behind every bar of Kakishi soap with a 60-day return policy. If you're not satisfied with your purchase, you can request a refund within 60 days of receiving your order.
How it works
Try the soap as part of your daily routine. If you're not satisfied, email us at contactkakishi@gmail.com within 60 days of receiving your order and let us know why - we review each request individually to make sure it's handled fairly.
How to request a refund
- Email contactkakishi@gmail.com within 60 days of receiving your order.
- Include your order number and a brief explanation of the issue in your email.
- Once approved, refunds are processed within 5 business days to your original payment method.
What's covered
- The full purchase price of the soap bar or bundle (Single Bar, 3-Month Routine, or 6-Month Routine).
What isn't covered
- Original shipping costs are non-refundable.
- Return shipping costs, if applicable, are the customer's responsibility.
Damaged or defective items
If your order arrives damaged or with a manufacturing defect, contact us within 14 days at contactkakishi@gmail.com with a photo. We'll send a replacement at no cost.
Returns process
You do not need to return the product to receive your refund. Once your request is approved, the refund will be issued directly to your original payment method - please dispose of the remaining product responsibly or keep it as you wish.
Order cancellations
Once an order is placed, we're unable to cancel or modify it. Please double-check your order details before checking out.
Questions before purchasing? Email contactkakishi@gmail.com.